FAQ

How should I wash my printed garments?

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. 

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

 

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

 

How much does shipping cost?

Shipping cost varies by location and shipping type. Your shipping cost will be calculated and displayed at checkout, after you enter your customer information and before the sale is confirmed.


Do you ship internationally?

Not Yet.


Has my order shipped? When will it arrive and how do I track it?

We ask that you allow 7-10 business days for USPS standard ground. A tracking number will be emailed to you as soon as your order is packed for shipment. Once your order is fulfilled from our warehouse your tracking number will be active and you can check your estimated delivery date.

Dropped Shipped Items.

We ask that you allow 12-20 business days for USPS Air Mail. A tracking number will be emailed to you as soon as your order is packed for shipment. Once your order is fulfilled from our dropped shipped warehouse your tracking number will be active and you can check your estimated delivery date.

 

I accidentally ordered the wrong stuff, what do I do?

If you have ordered in error, please email us IMMEDIATELY at custserv@stitchedxstuffed.com to let us know. All online sales are final, so if you wait to notify us until after it has shipped, we’ll be unable to correct the order. Order corrections are not guaranteed, and ordering correctly is the responsibility of the customer, so please take your time and double check your order.


When will I be billed?

Your card may be authorized for the amount of the purchase immediately, but will not be charged until your item is out for shipment.


Do I have to pay sales tax?

Sales tax must be paid for orders in VA.

 

What forms of payment do you accept?

We accept all major credit cards as well as PayPal.


For any questions beyond what this FAQ covers, please contact us at

custserv@stitchedxstuffed.com. Thanks for shopping StitchedxStuffed!